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Warranty and Repair

Warranty and Repair

Sieuthicafe.vn has a separate warranty policy for each product. Warranty information is specified on each brand posted on the website www.sieuthicafe.vn

For coffee food … We are committed to ensuring the quality of goods according to standards and ensure food safety (such as ingredients, duration of use .. printed on the package).

For machinery items: When machinery is damaged, Sieuthicafe.vn will check and repair the customer within the warranty period committed on the product and report the broken machine. For Manufacturer, Manufacturer will send spare parts to customer.

In some cases, if required, Sieuthicafe.vn will send spare parts to the manufacturer. Customers will not bear the warranty costs within the warranty period that the manufacturer has specified on the equipment.

For prepared utensils, bar accessories are not covered by warranty. Customers will check the status of goods immediately upon receipt, If the delivery is technical failure, tank before receiving goods. Sieuthicafe.vn will proceed to exchange, replaced right at the time of delivery. After the customer has signed and received the goods. Sieuthicafe.vn will not be responsible for the condition of the goods.

Please consider filling out our Warranty Claim Form to help us gather all required info & speed up the progress.

Any details or advice should be given on a case-by-case basis. Please contact us:


MST: 0312866443

Address: 108 Tran Hung Dao St., Pham Ngu Lao Ward, District 1, Ho Chi Minh City. Ho Chi Minh City, Vietnam

Hotline: 0869.367.069  (Viber/Whatapp/Zalo/Wechat)

Email: admin@sieuthicafe.vn

Email: suong.nguyen@sieuthicafe.vn